Complaint Record Management
Promptly address issues, resolve service requests, and keep every update visible to clients, owners and field workers.
Learn MoreEvidence-Based Visibility for Field Service Teams
Live tracking, attendance and productivity — one dashboard for managers and field teams.
Key details about your team's activity.
| Employee | Department | Active time | Productivity | Status |
|---|---|---|---|---|
| VS Vikram Singh | Field Operations | 7h 12m | 92% | Active |
| PS Priya Sharma | Support | 6h 45m | 88% | Active |
| SI Sneha Iyer | Field Service | 5h 58m | 74% | Away |
| AV Amit Verma | Maintenance | 6h 22m | 81% | Active |
Live field summary.
Geo-verified check-ins for today.
Field staff check-in status.
| Employee | Site | Check-in | Hours | Status |
|---|---|---|---|---|
| RS Rahul Sharma | Ahmedabad Site A | 09:02 | 7h 10m | Present |
| AP Ananya Patel | Vadodara Hub | 09:18 | 6h 52m | Late |
| AM Arjun Mehta | Surat Plant | 08:55 | 7h 28m | Present |
| NK Neha Kapoor | Remote Support | — | 0h | Leave |
Latest site punches.
Open tickets and SLA status.
Assigned field tickets.
| Ticket | Customer | Engineer | Priority | Status |
|---|---|---|---|---|
| #SOS-214 | Renesys Power | Rahul Sharma | High | In progress |
| #SOS-211 | Prasad Group | Arjun Mehta | Medium | Assigned |
| #SOS-208 | Wealthstreet | Ananya Patel | Low | Resolved |
| #SOS-205 | Shubham Extrusion | Vikram Singh | High | Critical |
Latest status notes.
Field travel and work claims this week.
Submitted by field staff.
| Employee | Type | Amount | Date | Status |
|---|---|---|---|---|
| RS Rahul Sharma | Travel | ₹2,450 | 01 Oct | Pending |
| AP Ananya Patel | Food | ₹780 | 01 Oct | Approved |
| VS Vikram Singh | Fuel | ₹1,920 | 30 Sep | Approved |
| SI Sneha Iyer | Stay | ₹3,100 | 29 Sep | Rejected |
Waiting action.
Warehouse to site inventory.
Current material status.
| Item | Category | Stock | Issued to | Status |
|---|---|---|---|---|
| Motor 1.5HP | Electrical | 24 | Arjun Mehta | In stock |
| V-Belt A48 | Mechanical | 8 | Rahul Sharma | Issued |
| Oil Filter | Consumable | 3 | Warehouse | Low |
| Cable 2.5mm | Electrical | 112 | Vikram Singh | In transit |
Latest movements.
Field force location right now.
Last known position.
| Employee | Location | Speed | Updated | Status |
|---|---|---|---|---|
| RS Rahul Sharma | SG Highway | 28 km/h | 1m ago | Moving |
| AM Arjun Mehta | Naroda GIDC | 0 km/h | 2m ago | On site |
| VS Vikram Singh | Ring Road | 34 km/h | 1m ago | Travel |
| AP Ananya Patel | Bopal | 0 km/h | 4m ago | Idle |
Active job pins.
Weekly field performance.
Top performers this week.
| Employee | Jobs | Travel km | Score | Trend |
|---|---|---|---|---|
| VS Vikram Singh | 28 | 186 | 94% | Up |
| RS Rahul Sharma | 25 | 162 | 91% | Up |
| SI Sneha Iyer | 21 | 140 | 87% | Flat |
| AV Amit Verma | 19 | 128 | 84% | Down |
Manager reports.
For organisations comparing field service software and workforce trackers for small business teams, the real challenge is visibility — because effort can become invisible when work leaves the office floor.
Available on: Web, Android and iOS
One transparent work record for remote, hybrid and on-site teams.
We are here to assist you
See how SmartOnSite can turn tracking, attendance, complaints and productivity into one verifiable field record.
The app is designed to help organizations having their post sales workflow at remote locations. This app will take care of entire lifecycle of Installation planning, resource deployment, expense tracking, inventory tracking, service schedule management and travel expenses done at remote locations. It also helps sales people to claim their expense against their work and travel done during their off site visits.
Promptly address issues, resolve service requests, and keep every update visible to clients, owners and field workers.
Learn MoreMaintain customer-wise product records to optimise inventory and deliver smoother post-sales service at remote sites.
Learn MoreBoost productivity with geo-verified check-ins, timely attendance, and clear presence for onsite engineers.
Learn MoreCapture routes, distance, and travel claims with accurate trip history for onsite workers.
Learn MoreAssign the right engineer to each job with clear skills, availability and workload visibility.
Learn MorePlan preventive maintenance so equipment stays reliable and downtime stays low.
Learn MorePersonalise interactions and keep complete service history ready for every site visit and follow-up.
Learn MoreTrack onsite expense claims with transparent accounting for travel, stay and work done off-site.
Learn MoreMinimise downtime with accurate spare parts stock from warehouse to onsite teams.
Learn MoreGet visual charts and reports that support clear, data-driven decisions across field operations.
Learn MoreSee live KPIs and keep managers aligned with on-ground work in real time.
Learn MoreLet customers raise requests and find answers quickly without waiting on manual follow-ups.
Learn MoreSee live GPS tracking, job workflows, and manager dashboards in a free walkthrough tailored to your team.
From utilities to manufacturing — configure workflows around your real field cycle.