COMPLAINT MODULE FEATURES
Complaints are those issues that are needed to be resolved quickly. These are the problems which are described by the people who are dissatisfied with any service. Solving day-to-day issues of people results into the productivity of service engineers.
Complaint module includes:-
- Complaints Registered and Reviewed by Supervisor
- Complaint Assignment Operation for Complaint process betterment
- Complaint Report Generation for monitoring work
- Option Provided to ask the employee to Accept/Reject Task
- Complaints Resolved Priority wise
- Complaints divided category-wise leads to transparency between customer and supervisor
